ABOUT US
At Talon, our mission is to unlock the full potential of out of home, making it more effective, creative, measurable and sustainable than ever.
We’re passionate about OOH and are on a mission to drive the growth of the sector within the media industry. In just over a decade, our ambition to deliver intelligent, creative, technology-led OOH solutions has seen us grow to a team of 450+ people across key cities globally. During that time, we’ve been recognised for our approach to our people, clients and industry. We hire exceptional talent to help unlock the full potential of the Out of Home environment for our clients and take pride in the individuals who represent our business.
THE ROLE
The Head of Client is responsible for maintaining a high standard of service across a portfolio of UK agencies and clients. Working closely with cross-functional teams, this role helps drive a consistent, client-centric approach and leads key initiatives where required.
The role focuses on building strong senior relationships and supporting the adoption of Talon’s solutions and platforms as part of broader strategic partnerships. You will work closely with Business Directors to develop tailored engagement plans aligned to client and agency strategy, while coaching teams to deliver best-in-class service and outcomes.
This is a highly relationship-led position, ensuring our agencies and clients continue to value Talon’s contribution, enabling long-term partnerships, growth and new opportunities.
A DAY IN THE LIFE
- Own a defined portfolio of agencies and clients, acting as senior point of contact
- Build strong relationships with senior stakeholders and represent Talon with credibility
- Champion a client-centric, collaborative approach across teams
- Lead, support and develop Business Directors and wider teams
- Drive high standards of service and performance
- Promote Talon’s full capabilities and support revenue growth across the portfolio
- Oversee commercial performance including forecasting, planning and reporting
- Ensure effective issue resolution and accountability across teams
- Oversee delivery of insights, market updates and post-campaign analysis
- Identify new opportunities and contribute to strategic initiatives
- Negotiate confidently at a senior level when required
- Role model Talon’s values and contribute to a high-performance culture
WHAT WE'RE LOOKING FOR
Bold Skills
- Commercial awareness and strategic capability
- Strong negotiation skills
- Confident decision-maker
- Accountability for outcomes
Human Skills
- Client-centric mindset
- Strong relationship building
- People leadership and team development
- Collaborative approach
- Experience in hiring and building teams
Smart Skills
- Strategic thinking
- Strong organisational planning
- Commercial and financial understanding
AS WELL AS
- Experience operating at Business Director, Head of Client or equivalent level
- Proven ability to influence senior agency and client stakeholders
- Strong commercial acumen and portfolio management experience
- Experience leading cross-functional initiatives
- Extensive experience within OOH, media owner and/or agency environments
- Track record of leading and developing high-performing teams
- Evidence of contributing beyond core role responsibilities
- Established relationships across agencies, clients and media owners
WHY US
“The best thing about working at Talon is the space, time and expertise I’ve been given over the years to grow and develop my skills.” Client Director at Talon
OUR VALUES AND HOW WE WORK TOGETHER
WE ARE BOLD
As industry pioneers, we challenge the status quo and take pride in our people, ideas and partnerships.
- We embrace change
- We challenge respectfully
- We lead the way
WE ARE HUMAN
We are a diverse collective that values respect, fairness and integrity.
- We value collaboration
- We are empathetic
- We embrace individuality
WE ARE SMART
Our learning-focused culture ensures our knowledge delivers maximum value.
- We grow and learn
- We are trusted
- We make the impossible possible
Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where everyone can thrive. We aim to build a workforce that reflects the markets and communities we serve.