ABOUT US_
At Talon, our mission is to unlock the full potential of out of home, making it more effective, creative, measurable and sustainable than ever.
We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry. In just over a decade, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 450+ people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry. We hire the finest talent to help us unlock the full potential of the Out of Home (OOH) environment for our clients; and pride ourselves on the individuals who represent our business.
THE ROLE_
The Director, Operations (Commercial & Data Operations) is responsible for building and leading a critical operations function that ensures completeness, accuracy, and timeliness of media data in Talon’s proprietary media platforms (Plato and Atlas), working closely with Client, Commercial, and Finance teams. This role will report directly to the CFO & COO, North America.
This role owns the operational backbone that connects pipeline, contracts, vendor costs, and platform data, providing Finance with a robust secondary review layer and ensuring accuracy in reported performance, revenue, and margin.
The Director will lead a team responsible for data reconciliation, vendor cost validation, and pipeline governance, while also partnering closely with Commercial, Finance, and Legal to strengthen end‑to‑end execution, compliance, and reporting.
This is a highly cross‑functional leadership role, combining data governance, commercial operations, and financial discipline, with a mandate to improve scalability, reduce risk, and unlock incremental insight across the business.
A DAY IN THE LIFE_
Plato / Atlas Data Governance
- Own end‑to‑end accountability for Plato and Atlas data accuracy, completeness, and timeliness in partnership with Client teams responsible for campaign data input.
- Establish reconciliation processes between Plato, Atlas, pipeline reporting, and finance outputs.
- Act as the second layer of review for Finance, identifying discrepancies, anomalies, and risks before close and reporting cycles.
- Define data standards, controls, and best practices to improve reliability and audit readiness.
Vendor Cost Matching & Discrepancy Resolution
- Lead vendor cost matching across media owners, platforms, and internal systems.
- Identify, investigate, and resolve discrepancies in vendor costs, invoices, and booked spend.
- Partner with Finance and external vendors to ensure accurate cost capture and margin integrity.
- Implement scalable controls to reduce leakage, delays, and manual rework.
Pipeline Ownership & Reporting
- Own commercial pipeline governance, including weekly pipeline reporting and reconciliation against Plato data.
- Ensure pipeline data reflects accurate status, value, timing, and probability.
- Partner with Commercial leadership to improve forecasting accuracy and consistency.
- Provide leadership with clear, trusted views of pipeline health and conversion risk.
Commercial Operations & Contract Execution
- Support alignment between Commercial, Operations, Finance, and Legal on deal execution.
- Ensure contracts are accurately reflected in systems and aligned with booked revenue and costs.
- Improve handoffs between client teams and finance to reduce friction and errors.
Compliance & Risk Management
- Oversee operational compliance reviews including:
- Master Advertising Frameworks (MAFs)
- Purchase Orders (POs)
- Legal and contractual requirements
- Ensure processes support internal controls and external audit requirements.
- Identify operational risks and implement preventative controls.
Analytics & Reporting
- Develop enhanced reporting and analytics around:
- Media owner spend
- Vendor performance
- Cost accuracy and variance analysis
- Translate complex data into actionable insight for Finance and Commercial leadership.
- Continuously improve dashboards and management reporting.
Leadership & Culture
- Build, lead, and develop a high‑performing operations team.
- Role model Talon values and foster a culture of accountability, collaboration, and continuous improvement.
- Partner with senior leadership to scale operational capability in line with business growth.
WHAT WE'RE LOOKING FOR_
💥 Bold Skills
- Commercially minded with strong financial acumen
🤝 Human Skills
- Strong operational leadership and people management skills
- Ability to influence and partner with senior stakeholders across Finance, Commercial, and Client teams
🧠 Smart Skills
- Exceptional attention to detail with the ability to operate at scale
- Structured problem solver with experience designing controls and processes
- Comfortable working with complex datasets and systems
As Well As_
- Significant experience in operations, commercial operations, finance operations, or data governance roles
- Strong understanding of revenue, pipeline, cost management, and reconciliation processes
- Experience working with commercial and finance systems (e.g., CRM, billing, finance platforms)
- Proven track record of building scalable processes and control frameworks
- Experience in media or agency services environments preferred
- Degree or equivalent experience in finance, business, operations, or a numerate discipline
WHY US_
“The best thing about working at Talon is the space, time and expertise I’ve been given over the years to grow and develop my skills.” Client Director at Talon
OUR VALUES AND HOW WE WORK TOGETHER_
WE ARE BOLD_
As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.
- We embrace change
- We challenge respectfully
- We lead the way
WE ARE HUMAN_
We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.
- We value collaboration and togetherness
- We are empathetic
- We embrace individuality
WE ARE SMART_
Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.
- We grow and learn
- We are trusted
- We are mission possible
Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.
*Dependent upon experience, the salary for this role can range from $100,000-$150,000*