ABOUT US_
At Talon, our purpose is to be the independent agency of choice providing a pioneering global platform for brands to connect with audiences in the outside world. We want to reimagine the industry to deliver greater value for our clients whilst inspiring people and caring for our planet. We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry – changing perceptions of it as a legacy medium to one that is highly effective, creative, sustainable, and measurable for our clients.
In our first 10 years, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 300 people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry and want to continue and expand upon these successes.
THE ROLE_
This role will be based within Talon's international division (Evolve OOH). As Client Manager you will have direct management over the assistants, whilst reporting to the Client Director. You will be dealing with the day to day running of various accounts and clients, helping them with efficiencies whilst being accountable for their OOH campaigns. You will need to:
- Understand the strategy and objectives of the core accounts, using your knowledge and experience to deliver and add value;
- Find, build and develop new OOH relationships with clients, agencies and suppliers; and monitor the ongoing activities related to them;
- Manage multiple plans in multiple markets concurrently;
- Communicate accurate planning information and campaign statuses to clients, clearly and promptly;
- Compile and maintain accurate budgets and forecasts for senior management;
- Serve as the lead point of contact for all client account management matters;
- Build and maintain strong, long-lasting client relationships and maintain position as trusted advisor;
- Negotiate contracts and close agreements to maximise profit;
- Resolve client and campaign issues quickly, as and when they arise;
- Identify accounts with shrinking revenue, and reach out to them to ensure they are retained;
- Help build, maintain and utilise planning tools; ensuring all data and information is up to date and that the wider team are equipped to assist;
- Coach and supervise assistants on their project work, continually evaluating individual performance;
- Help develop a comprehensive training plan for the Business Executives and Assistants.
WHAT WE'RE LOOKING FOR_
- Extensive OOH planning experience (ideally international) and market knowledge, locally and globally;
- Exceptional commercial acumen;
- First class relationship management skills; with the ability to communicate across all levels, both internally and externally;
- Second language advantageous;
- Strong people management skills and the ability to maximise a team’s potential through ongoing motivation, evaluation and development;
- Versatility to work and travel across multiple markets.
OUR TEAM_
We are diverse group of passionate OOH professionals who value respect, fairness and integrity. We take pride in our people, big ideas and the partnerships we’ve established.
WHY US_
“Talon ensures everyone feels welcome, has all of the tools readily available to be able to succeed. Talon takes seriously their responsibility as an employer, not only to employees but also to their customers and anyone they work with, including the planet. There is a constant striving from all levels to improve and ensure the way we work is better than yesterday.”
OUR VALUES AND HOW WE WORK TOGETHER_
WE ARE BOLD_
As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.
- We embrace change
- We challenge respectfully
- We lead the way
WE ARE HUMAN_
We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.
- We value collaboration and togetherness
- We are empathetic
- We embrace individuality
WE ARE SMART_
Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.
- We grow and learn
- We are trusted
- We are mission possible
Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.