ABOUT US_
At Talon, our purpose is to be the independent agency of choice providing a pioneering global platform for brands to connect with audiences in the outside world. We want to reimagine the industry to deliver greater value for our clients whilst inspiring people and caring for our planet. We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry – changing perceptions of it as a legacy medium to one that is highly effective, creative, sustainable, and measurable for our clients.
In our first 10 years, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 300 people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry and want to continue and expand upon these successes.
THE ROLE_
We are seeking a motivational individual to join our team as a supervisor in the client services department at Talon Outdoor. As a supervisor, you will play a crucial role in leading the planning team and developing the execution of strategic media planning. This is an excellent opportunity for a detail-oriented individual looking to lead through actions and ideas that exemplify the company’s mission and culture. This role requires written and verbal communication in both French and English, with co-workers, clients and media partners.
RESPONSIBILITIES AND RELATIONSHIPS_
- Oversee all aspects of client relationships to ensure expectations are met and exceeded
- Provide strategic account leadership for the growth of Talon by meeting clients’ objectives, and maintaining profitability
- Lead and motivate the team; foster an environment of accountability; capitalize on growth and learning by acknowledging and building upon employee strengths
- Engage clients, obtaining yearly plans and receiving high engagement levels through requests and RFPs
- Develop POVs and provide recommendations to clients for large scale projects; Provide direction to the planning team on contributions
- Ensure client objectives and timelines are met by planning team
- Manage relationship with Agency and/or Direct Clients as well as strong relationships with partners and vendors
- Identify areas of opportunity for improved operational efficiency and maximize technology for the benefit of the company and clients
- Anticipate client needs by identifying areas of growth in products / services / capabilities; provide leadership through implementation, concept to completion
- Implement consistencies across teams by building gold standards with the Director
WORKING HABITS AND CORE SKILLS_
- Bilingual, French and English written and verbal communication proficiency.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Ability to understand and translate client objectives to the team.
- Advanced skills in PowerPoint and Excel, with the ability to create visually appealing and effective presentations.
- Firm understanding of media planning, advertising principles, and digital marketing.
- Excellent communication, leadership, sales and business development skills
- Ability to lead effectively in a team environment and collaborate across departments.
- Highly organized with the ability to prioritize tasks and meet deadlines.
- Maintain a track record of success while ensuring seamless process and flow.
- Familiarity with media research tools, analytics platforms, or data visualization software is a plus.
OUR VALUES AND HOW WE WORK TOGETHER_
WE ARE BOLD_
As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.
- We embrace change
- We challenge respectfully
- We lead the way
WE ARE HUMAN_
We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.
- We value collaboration and togetherness
- We are empathetic
- We embrace individuality
WE ARE SMART_
Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.
- We grow and learn
- We are trusted
- We are mission possible
Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.