ABOUT US_
At Talon, our purpose is to be the independent agency of choice providing a pioneering global platform for brands to connect with audiences in the outside world. We want to reimagine the industry to deliver greater value for our clients whilst inspiring people and caring for our planet. We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry – changing perceptions of it as a legacy medium to one that is highly effective, creative, sustainable, and measurable for our clients.
In our first 10 years, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 300 people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry and want to continue and expand upon these successes.
THE ROLE_
As an Application Support Engineer, you’ll be required to provide technical and functional support to an evolving application stack at Talon Outdoor. In this role you’ll work closely with Business and technical teams to identify the areas for improvement and driving out inefficiency in the process.
A DAY IN THE LIFE_
As an Application Support Engineer you will be working on support tickets that come through via email and service desk portal and also providing help in person. Some of the common tasks involve creating a login for internal and external users, troubleshooting issues, answering user queries, training the Media owners when requested, testing and deploying an application, raising bugs and defects with the developers, and keeping the application data up-to-date.
You’ll spend your time ensuring that users are updated regarding their tickets and closing them when work is complete. Completing weekly and monthly tasks. Keeping documentation up-to-date and sending out comms if there are issues.
In this role you’ll collaborate with the team and ensure you keep a good relationship with our clients.
WHAT WE'RE LOOKING FOR_
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Proven experience in an Application support role or similar technical role.
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Experience working in Agile and DevOps environments.
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Excellent verbal and written communication skills are required.
OUR TEAM_
IT Operations is a key function within the Talon group, ensuring the smooth performance of IT and business technologies so that business operations can proceed uninterrupted. The team is responsible to provide support for all Talon tech platforms, producing the data insights to make business decisions, supporting the Finance users with NetSuite queries etc. The team supports 250+ internal Talon users and external users (Agencies, Media Owners) who use the Talon tech platforms.
WHY US_
“Talon is a People focussed Company, with an entrepreneurial spirit, who give their staff the autonomy and tools to progress and develop in their careers”
OUR VALUES AND HOW WE WORK TOGETHER_
WE ARE BOLD_
As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.
- We embrace change
- We challenge respectfully
- We lead the way
WE ARE HUMAN_
We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.
- We value collaboration and togetherness
- We are empathetic
- We embrace individuality
WE ARE SMART_
Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.
- We grow and learn
- We are trusted
- We are mission possible
Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.