This vacancy is now closed

Business Unit/Department
Talon Group
London, UK (Hybrid)
Employment type
Closing date
£80,000 - £90,000


At Talon, we provide our clients with world class service, technology, and collaboration to create exceptional OOH campaigns that deliver measurable results.

In our first 10 years, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 230 people located in key cities across the globe.

We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry – changing perceptions of it as a legacy medium to one that is highly effective, creative, sustainable, and measurable for our clients.


The Group Business Operations Director role a newly created role which recognises the importance of delivering operational excellence for Talon globally.

As Group Business Operations Director, you will direct the operational functions that support the end-to-end delivery process across all business units (countries) across the Talon group reporting into the Group Transformation Director. This role will manage Talon’s campaign delivery function which exists to optimally execute AdTech, digital and classic (paper and paste) campaigns. You’ll also be responsible for maximising the adoption and functionality of Talon’s AdTech platforms.

Working with Talon’s client-facing teams, this role ensures we excel at delivering a high level of service across the campaign management function for all our clients. This includes supporting as needed across administrative, reporting and monitoring activities. This role should continually be finding new ways to optimise the business operations function across the group, driving efficiency and standardisation of processes. 

In this role, you will be a front facing representative of Talon Group Operations when communicating internally as well as directly to our clients, agency and media owner partners when required. You will need to manage a team across multiple business areas and geographies to ensure alignment to best practices.


  • Continually evaluate business process to ensure efficiency across the board with the aim of eliminating redundant tasks
  • Standardise ways of working and processes across the Talon Group
  • Leverage technology to automate existing manual tasks
  • Work closely with the CTO, Tech Ops Director and Product Owners to ensure alignment between business requirements and tech functionality
  • Ensure that upstream and downstream processes are being followed across the business
  • Lead and motivate your team, coaching and empowering individuals where required.
  • Alongside the client-facing Business Directors, ensure we communicate effectively with our Agency/Client partners on delivery of campaigns, including where necessary attendance at external meetings.
  • Oversee the management of campaigns, ensuring the delivery from media owner partners is 100% aligned to the approval from our clients.
  • Work alongside the finance team to ensure smooth operations across our proprietary platform Plato and our finance system, NetSuite. Driving the identification and eradication of any errors.
  • Holding upstream and downstream stakeholders accountable for adhering to approved business process
  • Establish ongoing relationships with external suppliers and customers where relevant
  • Generate innovative ideas to commercialise inhouse services, data and insights
  • Onboarding any new functions take come into Talon as a result of any mergers and acquisitions
  • Manage an effective and high performing team.


  • Relevant experience of working within/ leading an administrative / delivery function within a media/outdoor environment

  • Understanding and experience of six sigma

  • Experience in liaising with tech development teams to define requirements, product catalogues and feature prioritisation

  • Track record of successful business process optimisation implementation

  • Experience of working in high pressure environments and managing multiple internal and external stakeholders

  • Project management experience.  

  • Experience of leading and managing teams  

  • Understanding of operations functions beyond the UK


“Talon is a people orientated business focussed on high performance in a fast-paced exciting media and creative world.”



As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.

  • We embrace change
  • We challenge respectfully
  • We lead the way


We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.

  • We value collaboration and togetherness
  • We are empathetic
  • We embrace individuality


Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.

  • We grow and learn
  • We are trusted
  • We are mission possible

Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.