Business Unit/Department
Talon Group
London (Hybrid)
Employment type
Closing date
£80,000 - £90,000


  • Direct the operational functions that support the end-to-end delivery process across all business units (countries) across the Talon group reporting into the Group Transformation Director.
  • Management of Talon’s campaign delivery function which includes delivery of AdTech, digital and classic (paper and paste) campaigns.
  • Working with Talon’s client-facing teams, this role ensures we excel at delivering a high level of service across the campaign management function for all our clients. This includes supporting as needed across administrative, reporting and monitoring activities.
  • Be a front facing representative of Talon Group Operations when communicating internally as well as directly to our clients, agency and media owner partners when required.
  • As a growing business this role should continually be finding new ways to optimise the business operations function across the group.
  • Driving operational efficiency and standardisation of processes.
  • Manage a team across multiple business areas and geographies to ensure alignment to best practices.
  • Maximise the adoption and functionality of Talon’s AdTech platforms.
  • Support Talon’s Transformation team to deliver key projects when required.


  • Continually evaluate business process to ensure efficiency across the board with the aim of eliminating redundant tasks.
  • Standardise ways of working and processes across the Talon Group.
  • Leverage technology to automate existing manual tasks.
  • Work closely with the CTO, Tech Ops Director and Product Owners to ensure alignment between business requirements and tech functionality.
  • Ensure that upstream and downstream processes are being followed across the business.
  • Lead and motivate your team, coaching and empowering individuals where required.
  • Alongside the client-facing Business Directors, ensure we communicate effectively with our Agency/Client partners on delivery of campaigns, including where necessary attendance at external meetings.
  • Oversee the management of campaigns, ensuring the delivery from media owner partners is 100% aligned to the approval from our clients.
  • Work alongside the finance team to ensure smooth operations across our proprietary platform Plato and our finance system, Netsuite. Driving the identification and eradication of any errors.
  • Holding upstream and downstream stakeholders accountable for adhering to approved business process.
  • Establish ongoing relationships with external suppliers and customers where relevant.
  • Generate innovative ideas to commercialise inhouse services, data and insights.
  • Onboarding any new functions that come into Talon as a result of any mergers and acquisitions.
  • Manage an effective and high performing team.


  • Excellent attention to detail.
  • Ability to simplify complex business processes.
  • Excellent people management skills, with ability to have difficult conversions when needed.
  • Ability to be solutions and results orientated when issues arise.
  • Thrive at managing difficult situations.
  • Ability to see the bigger picture direction of the business and well as the finer detail of ways of working.
  • Ability to produce and deliver ideas across to ensure Talon delivers operational excellence .
  • Ability to drive and be an advocate for change throughout the business.
  • Approach the role with positivity and ability to collaborate with different functions across the Talon group.


  • Relevant experience of working within/ leading an administrative / delivery function within a media/outdoor environment.
  • Experience in liaising with tech development teams to define requirements, product catalogues and feature prioritisation.
  • Track record of successful business process optimisation implementation.
  • Experience of working in high pressure environments and managing multiple internal and external stakeholders,
  • Project management experience.
  • Experience of leading and managing teams.
  • Understanding of operations functions beyond the UK.