THE ROLE_
- Direct the operational functions that support the end-to-end delivery process across all business units (countries) across the Talon group reporting into the Group Transformation Director.
- Management of Talon’s campaign delivery function which includes delivery of AdTech, digital and classic (paper and paste) campaigns.
- Working with Talon’s client-facing teams, this role ensures we excel at delivering a high level of service across the campaign management function for all our clients. This includes supporting as needed across administrative, reporting and monitoring activities.
- Be a front facing representative of Talon Group Operations when communicating internally as well as directly to our clients, agency and media owner partners when required.
- As a growing business this role should continually be finding new ways to optimise the business operations function across the group.
- Driving operational efficiency and standardisation of processes.
- Manage a team across multiple business areas and geographies to ensure alignment to best practices.
- Maximise the adoption and functionality of Talon’s AdTech platforms.
- Support Talon’s Transformation team to deliver key projects when required.
RESPONSIBILITIES AND RELATIONSHIPS_
- Continually evaluate business process to ensure efficiency across the board with the aim of eliminating redundant tasks.
- Standardise ways of working and processes across the Talon Group.
- Leverage technology to automate existing manual tasks.
- Work closely with the CTO, Tech Ops Director and Product Owners to ensure alignment between business requirements and tech functionality.
- Ensure that upstream and downstream processes are being followed across the business.
- Lead and motivate your team, coaching and empowering individuals where required.
- Alongside the client-facing Business Directors, ensure we communicate effectively with our Agency/Client partners on delivery of campaigns, including where necessary attendance at external meetings.
- Oversee the management of campaigns, ensuring the delivery from media owner partners is 100% aligned to the approval from our clients.
- Work alongside the finance team to ensure smooth operations across our proprietary platform Plato and our finance system, Netsuite. Driving the identification and eradication of any errors.
- Holding upstream and downstream stakeholders accountable for adhering to approved business process.
- Establish ongoing relationships with external suppliers and customers where relevant.
- Generate innovative ideas to commercialise inhouse services, data and insights.
- Onboarding any new functions that come into Talon as a result of any mergers and acquisitions.
- Manage an effective and high performing team.
WORKING HABITS AND CORE SKILLS_
- Excellent attention to detail.
- Ability to simplify complex business processes.
- Excellent people management skills, with ability to have difficult conversions when needed.
- Ability to be solutions and results orientated when issues arise.
- Thrive at managing difficult situations.
- Ability to see the bigger picture direction of the business and well as the finer detail of ways of working.
- Ability to produce and deliver ideas across to ensure Talon delivers operational excellence .
- Ability to drive and be an advocate for change throughout the business.
- Approach the role with positivity and ability to collaborate with different functions across the Talon group.
YOUR EXPERIENCE AND QUALIFICATIONS_
- Relevant experience of working within/ leading an administrative / delivery function within a media/outdoor environment.
- Experience in liaising with tech development teams to define requirements, product catalogues and feature prioritisation.
- Track record of successful business process optimisation implementation.
- Experience of working in high pressure environments and managing multiple internal and external stakeholders,
- Project management experience.
- Experience of leading and managing teams.
- Understanding of operations functions beyond the UK.