Ref
18373
Business Unit/Department
Talon UK | Planning
Location
London (Hybrid)
Employment type
Full-time
Closing date
20/02/2023
Salary
£45,000 - £55,000
Description

THE ROLE_

Reporting into the Business Director, the Client Director has a wide range of responsibilities including (but not limited to) owning and developing the relationship with a variety of key clients, managing direct reports within the team alongside supporting the Business Director in day-to-day tasks, driving growth from dormant clients, and helping to deliver best in class service. The role of a Client Director requires a proactive mindset both to help develop new opportunities within the business and to pre-empt any issues which may occur alongside using initiative, experience and expertise to help keep our clients and agencies happy through gold standard client servicing

RESPONSIBILITIES AND RELATIONSHIPS_

  • Be responsible for the day to day management of the client team to ensure they are effectively servicing clients and are proactively contributing to growing client and agency business.
  • Have a thorough understanding of the strategy & objectives of your main accounts.
  • Ensure you and your team are delivering on all elements of client service charters and general client servicing.
  • Resolve client/campaign issues as and when they arise alongside assisting/coaching your team in resolving their issues.
  • Analyse and attend all client audit meetings (in conjunction with Business Director/Head of.)
  • Work with Business Director/Head of to set individual client KPIs and ensure they are met.
  • Develop and manage the Talon relationship with agency, client and media owner contacts.
  • Help to manage and host internal training sessions.
  • Be prepared to get involved in non-account work - internal working parties, Route guru group, representatives of the company.
  • Ensure you and the team are utilising in house systems on a regular basis ensuring they are kept up to date with all the latest planning information and campaign status
  • Ensure all Planning templates are being used - Talon planning schematic, proposals, buying reviews/PCAs, site tour documents.
  • Participate in defining the requirements to enhance systems/tools and have responsibility for testing them when requested
  • Work with Business Director/Head of to provide accurate client forecasts ensuring they are kept up to date with key changes to forecasted business.
  • Comply with all company and departmental policies and procedures.
  • Understand Talon philosophy and SBU's offerings and communicate them appropriately.
  • Demonstrate proper care and respect for corporate assets.
  • Train your team on the day to day requirements of their planning roles, tools and systems.
  • Be responsible for first stage interview process for recruiting Client Executives and Client Managers.
  • Conduct annual appraisals of Client Executives and Client Managers (in conjunction with Business Director/Head of where applicable)
  • Review performance of Client Executives and Client Managers on a regular basis

WORKING HABITS AND CORE SKILLS_

  • Organisational planning
  • People management
  • Strategic capability
  • Commercially aware
  • Solution finding
  • Industry knowledge
  • Able to work as part of a team
  • Organised
  • Enthusiast and driven

YOUR EXPERIENCE AND QUALIFICATIONS_

  • UK OOH planning experience and/or extensive Comms planning experience – working on clients that spend significantly in OOH
  • Experience of working in data focussed roles
  • First class relationship management skills with the ability to communicate across all levels both internally and externally
  • Strong commercial acumen with the confidence to apply this within your work
  • Ability to manage people and motivate them to bring out their full potential